The information, product descriptions, images, specifications, and pricing displayed on this website are provided for general informational purposes only and may be updated or modified without notice. Actual products may vary slightly in color, size, appearance, and placement due to manufacturing processes, printing methods, material variations, and screen settings. Customers are responsible for reviewing all order details and approving artwork prior to production. By submitting artwork, logos, photographs, or other content, customers represent that they have the legal right to use such materials. Imprint Today shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website, products, or services.

Refund Policy

Last Updated: June 2026

At Imprint Today, customer satisfaction is important to us. Because most of our products are custom printed, personalized, or manufactured specifically for each order, all sales are generally considered final.

Custom Products

Custom products, including items featuring customer-supplied logos, artwork, photographs, names, messages, or other personalized content, are non-refundable and non-returnable unless the product arrives damaged, defective, or differs substantially from the approved artwork.

Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. To help us evaluate the issue, we may request photographs of the product, packaging, and shipping label.

If the claim is approved, Imprint Today may, at its sole discretion:

• Replace the product

• Repair the product

• Issue a partial or full refund

Artwork Approval

Customers are responsible for reviewing and approving all artwork, proofs, spelling, colors, sizing, and placement before production begins. Refunds or replacements will not be provided for errors that were approved by the customer.

Order Cancellations

Orders may be cancelled before production begins. Once production, printing, decorating, or manufacturing has started, orders cannot be cancelled and are not eligible for a refund.

Non-Custom Products

If a non-custom, blank product is eligible for return, it must be returned unused, in its original condition, and in its original packaging within 14 days of delivery. Shipping charges are non-refundable unless the return is due to our error.

Shipping Issues

Imprint Today is not responsible for delays, lost packages, or delivery issues caused by shipping carriers. Customers should contact the carrier directly regarding shipping-related claims when applicable.

Contact Us

For questions regarding returns, replacements, or refunds, please contact:

Imprint Today
Email: info@imprinttoday.com

We are committed to working with our customers to resolve any legitimate product issues quickly and fairly.

Our Refund Policy explains the conditions under which products may be returned, replaced, or refunded. It outlines eligibility requirements, timeframes for submitting claims, procedures for reporting damaged or defective items, order cancellation policies, and any limitations that apply to custom or personalized products. The policy is designed to provide transparency and help customers understand their options should an issue arise with their order.